Warranty

All Midea PortaSplit products sold through portaspliteu.com are covered by Midea's standard manufacturer warranty of 2 years from the original date of purchase, subject to the conditions below.

• Manufacturing defects in materials or workmanship
• Electrical or mechanical component failures under normal operating conditions
• Compressor failures not resulting from external factors or misuse
• Factory refrigerant leaks present at the time of purchase

• Physical damage caused by drops, impacts, or mishandling after delivery
• Damage resulting from improper installation, self-repair, or unauthorised modification
• Water ingress beyond the unit's rated IP protection level
• Consumable parts subject to normal wear (filters, seals, remote-control batteries)
• Damage from power surges, incorrect voltage, or use outside specified operating conditions
• Any interference with the refrigerant circuit by uncertified persons

Independently of the manufacturer warranty, EU consumer law grants you a 2-year legal guarantee of conformity from the date of delivery. If the product is defective at delivery or becomes non-conforming within this period, you are entitled to repair, replacement, a price reduction or contract rescission — at no charge to you.

• Email support@portaspliteu.com with your order number, a clear description of the defect, and photos or video where possible
• We will respond within 2 business days with the appropriate next steps
• Do not attempt self-repair before contacting us — unauthorised repair work may void the warranty
• For valid claims, we will arrange collection and return logistics at no cost to you

Warranty claims are handled remotely wherever possible to minimise inconvenience. Where an on-site visit or return shipment is required for a valid claim, we will coordinate and cover the cost of logistics.

Warranty queries: support@portaspliteu.com. Response within 2 business days.